Privacy Policy
At Dhaven Home Appliances, your privacy is of paramount importance to us. This Privacy Policy outlines the types of personal information that we collect, how we use and protect it, and the choices you have regarding your information when you visit our website. We are committed to ensuring the privacy and security of your personal information.
Please read this Privacy Policy carefully. By accessing and using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of personal and non-personal information to provide a better user experience and improve our services. This information may include:
Personal Information:
Personal information is any data that can be used to identify or contact you. We collect the following types of personal information:
- Contact Information: This includes your name, email address, phone number, and mailing address, which are collected when you subscribe to our newsletter, request information, or make a purchase.
- Payment Information: If you make a purchase on our website, we may collect credit card or other payment-related information. This information is processed through secure payment gateways.
- Account Information: If you create an account on our website, we collect information such as your username, password, and other details related to your account.
Non-Personal Information:
Non-personal information is data that cannot be used to directly identify you. This includes:
- Usage Data: We collect information on how you use our website, such as the pages you visit, the time spent on those pages, and the links you click. This helps us understand how our website is used and how we can improve it.
- Cookies and Tracking Technologies: We use cookies to improve the functionality of our website. Cookies are small text files stored on your device that help us remember your preferences and enhance your browsing experience. You can control cookie settings through your browser, but disabling cookies may limit some features on our website.
- Device Information: We collect information about the device you use to access our website, such as its operating system, browser type, and IP address.
2. How We Use Your Information
The information we collect is used to provide, maintain, and improve our website and services. Specifically, we may use your information in the following ways:
- To Process Transactions: We use your payment information to process purchases and orders made through our website.
- To Provide Customer Support: We use your contact information to respond to inquiries, address concerns, and provide assistance related to products or services.
- To Improve Our Website and Services: We analyze user behavior, feedback, and preferences to enhance the content, design, and functionality of our website.
- To Send Marketing Communications: If you’ve opted in to receive promotional emails or newsletters, we may use your contact information to send you relevant updates, special offers, or product information. You can unsubscribe from these communications at any time.
- To Personalize Your Experience: We use cookies and tracking technologies to tailor your browsing experience based on your preferences, such as remembering your login credentials or language preference.
- To Protect Our Website and Users: We use your information to monitor and protect the security of our website, detect fraudulent activity, and comply with legal obligations.
3. How We Protect Your Information
We take the protection of your personal information seriously and employ various security measures to safeguard it. These measures include:
- Encryption: We use industry-standard encryption protocols to protect your payment and sensitive personal information during transactions.
- Access Control: We restrict access to your personal information to only those employees and contractors who need it to perform their job duties.
- Secure Servers: Our website is hosted on secure servers that employ the latest security technologies, including firewalls and intrusion detection systems.
- Regular Audits: We conduct regular security audits and updates to ensure that our website and systems remain secure and that your data is protected.
While we strive to protect your personal information, please understand that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.
4. Sharing Your Information
We value your privacy and do not sell, rent, or share your personal information with third parties, except as described below:
- Service Providers: We may share your information with third-party service providers who assist us in providing services such as payment processing, website hosting, and customer support. These service providers are required to use your information only for the purposes of providing services to us and are obligated to maintain the confidentiality and security of your data.
- Legal Compliance: We may disclose your information when required by law, in response to a subpoena, court order, or other legal process, or to protect the rights, property, and safety of Dhaven Home Appliances, our users, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
5. Third-Party Links
Our website may contain links to third-party websites, such as social media platforms or external service providers. These websites are governed by their own privacy policies, and we encourage you to review their terms and conditions before providing any personal information.
We are not responsible for the privacy practices or content of third-party websites, and we do not endorse or control these external sites.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you interact with our site and improve its functionality. Cookies may collect the following types of information:
- Usage Data: Information about how you interact with our website, such as pages visited and actions taken.
- Preference Data: Information about your preferences and settings, such as language or region.
- Advertising Data: Information used for targeted advertising, including data on how you respond to advertisements.
You can control the use of cookies through your browser settings. Most browsers allow you to accept or reject cookies, and some provide options to delete cookies that have already been placed on your device. However, disabling cookies may affect the functionality of certain features on our website.
7. Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccuracies in your personal information.
- Deletion: You may request that we delete your personal information, subject to certain exceptions.
- Opt-Out: You may opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or contacting us directly.
- Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the contact information provided below.
8. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete that information as quickly as possible.
If you are a parent or guardian and believe that we have collected information from your child, please contact us immediately.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes to this policy will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.
By using our website, you acknowledge that you have read and understand this Privacy Policy, and you agree to the collection and use of information as described.